FAQs

Why does each student need his or her own email address?

Email is part of the student's ID and login and is used to communicate with the instructor. Each email address must be unique.

When do I receive information about the course I've enrolled a child in?

Upon successful registration, the student will receive an email with his or her login information. This email is sent to the student's email address. Returning students will see new courses on their profile page; an email is not sent. If a new student does not receive the welcoming email from us, please check the child's email junk folder. All communications from the online school to the student are through the student's email address provided on the registration form. This includes how to access (log in to) the course and any announcements.

When will I hear from the course instructor?

Communications vary by instructor, but you should definitely hear something no later than a few days before the first class.

Do you offer tuition payment plans?

Yes. We understand that financial circumstances vary with individual situations. We do not want to deny a child access to our courses because you cannot make full payment at the time of registration, so we will set up a payment schedule for you. Please call (845) 726-4444 for more information.

What is the refund policy?

Our first concern is the child. We want him or her to be in the right course with the right instructor. Sometimes it takes a few weeks to get a feel for a class. If the child needs to move to a different course, that's okay. We understand. We will work with you to find the right fit or issue a refund.

What does the child need for the course?

All courses require access to the internet. Students should be comfortable using a keyboard and email. Each student should have his or her own email account. Do not use a single family email address for multiple students. Some courses require books. For live sessions, the student will need access to the computer's microphone and camera. Please refer to the specific course description for the requirements.

Are the books included in the course fee?

No. Books are purchased separately. Some students already have the books and do not need to repurchase them. We offer discounted packs for some of the courses, including the MCT Language Arts complete level courses. If you do not need all of the books that are included in a pack, books may be purchased individually from Royal Fireworks Press on this website.

Can the child skip a class?

Absolutely not. (Just kidding!) We understand that things come up, and the child might not be able to attend a scheduled class. Most of our live sessions are recorded, so there is a little wiggle room for a student to make up a class on his or her own. As a courtesy, please inform the instructor of the absence prior to the missed class if possible.

Can more than one student use the same computer?

More than one child can attend the live classes on a single computer, but interaction will be limited. The student who logs in will be the one interacting with the class. Logging in from a smartphone or tablet could be an alternative for the second child.

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