Payment, Delivery, Terms & Conditions

Payment

Online payments are processed securely using PayPal Payments Pro. We accept all major credit cards, as well as direct PayPal payments. We also accept credit card payments over the phone. Call us at (845) 726-4444.

You can pay by check by printing out our order form. Fill it out and mail it to us, along with your check made payable to Royal Fireworks Press.

Purchase Orders

We accept institutional purchase orders, which must be signed by a person authorized to approve the expenditure and faxed or mailed to us.

Delivery

We usually process orders within 24 hours of their receipt during the work week. Delivery times are typically within six working days of receipt of the order for people living on the West Coast of the U.S.; the closer you are to our shipping point in downstate New York, the less time it usually takes for an order to reach you.

We ship via the U.S. Postal Service, UPS, and FedEx Ground, depending upon the size and configuration of the order. We try to honor any preference you express. We will ship via expedited service if you request it and indicate on the comment line your willingness to pay the additional charges for it.

If you provide an email address when you order, we make the extra effort to ensure that you can track your packages.

International Orders

For orders from outside the United States that are placed online, our system automatically charges you the U.S. domestic shipping price. We will then notify you of the remaining shipping cost. If the order was placed through PayPal, the additional amount can be deposited via PayPal at mail@rfwp.com. If your order was made with a credit card, we do not see your original credit card details, as we use a secure server, so we will ask for your card number and expiration date for this.

If you wish to discuss your preferences for shipping or to find out the price before you order, please email us at rf10988@frontiernet.net.

MCT Packages or Multiple Books: You can always email us to discuss the shipping cost, but as a general rule, they are sent in U.S. Post Office International Priority Flat Rate boxes.

Cancellation of Orders

Orders may be cancelled before they are shipped for a full refund. To cancel an order, either call us at (845) 726-4444, or email us at mail@rfwp.com. If the order has already been shipped, you will need to return the item to us. See our returns policy below.

Returns Policy

Materials in pristine condition may be returned to us for exchange or refund within 60 days of purchase. Simply send them back with a letter stating what you want us to do. Return shipping is at the customer’s expense. We handle returns on a weekly basis. See our full Returns Policy.

Damaged or Defective Merchandise

If you have received defective material, we will replace it. If you have received books or other materials that were damaged in transit, we will replace them and ask that you save the packing and assist in the claims process.

Privacy Policy

Your contact and personal details may be kept by us for future mailings and newsletters. If you do not wish to receive these, please check the box to opt out during the ordering process. You also may opt out of future mailings at any time by contacting us or by clicking the unsubscribe link in any email newsletter sent by us. Please note that your financial details, including credit card numbers, are not stored by us. For more information, please read our full Privacy Policy.

We will not share or sell your name, postal address, email address, or any other information about you to anyone for any reason.

Shipping and Insurance

Within the United States, shipping and insurance are $6.00 on orders of $60 or less, and 10% on orders of more than $60.

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