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FAQs

Your Most Frequently Asked Questions about the Online Learning Community

If you do not find your question about the Royal Fireworks Online Learning Community here, please call us. We are always happy to explain, elaborate, and expound: (845) 726-4444.

Why does each student need an individual email address?

The platform we use requires that each student have a unique email address. This also enables the instructor to communicate with the student without any ambiguity.

When do I receive information about the course I've enrolled a child in?

Upon successful registration, the student and parent will both receive an email with unique login information. Please note that it may take 24 hours for these emails to be sent. Returning students will see new courses on their profile page and will not receive an email. If a new student does not receive the welcoming email, please check the child’s email junk and/or spam folders. All communications from the online school to the student are through the student’s email address provided on the registration form.

When will I hear from the course instructor?

Communications vary by instructor, but you should hear something no later than a few days before the first class.

Do you offer tuition payment plans?

Yes. We understand that financial circumstances vary with individual situations. Please call (845) 726-4444 to set up a plan that meets your needs.

What is the refund policy?

Our first concern is the children. We want each child to be in the right course with the right instructor. Sometimes it takes a few weeks to get a feel for a course. If the child needs to move to a different course to drop a course, we understand. We will work with you to find the right fit or issue a refund.

What does a child need for the course?

All courses require access to the internet. Students should be comfortable using a keyboard and email. Each student should have a unique email account. Do not use a single family email address for multiple students. Some courses require books. For live sessions, the student will need access to the computer’s microphone and camera. Please refer to the course description for more specific requirements.

Are the books included in the course fee?

In most cases, no. Books generally must be purchased separately. Some students already have the books and do not need to repurchase them. We offer discounted packs for some of the courses, including the MCT language arts complete level courses. If you do not need all of the books that are included in a pack, books may be purchased individually from Royal Fireworks Press on this website.

Can a child skip a class?

Classes are recorded, and the recordings are available to watch any time. It is therefore rarely a problem if a child misses a class. In fact, many of our international students use the recorded sessions exclusively, along with email communications with the instructors. However, be aware that some courses require collaboration or group discussion, so they are not optimal for students who will miss all or most of the live sessions.

Can more than one student use the same computer?

More than one child can attend the live classes on a single computer, but interaction will be limited. The student who logs in will be the one interacting with the class. Logging in from a smartphone or tablet could be an alternative for the second child.

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