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Payment & Delivery
Online payments are processed securely using Stripe. We accept all major credit cards. We also accept credit card payments over the phone. Call us at (845) 726-4444.
We accept institutional purchase orders, which must be signed by a person authorized to approve the expenditure and faxed or mailed to us.
We usually process orders within 24 hours of their receipt during the work week. Delivery times are typically within six working days of receipt of the order for people living on the West Coast of the U.S.; the closer you are to our shipping point in downstate New York, the less time it usually takes for an order to reach you. In most cases, eBooks are delivered automatically and immediately upon receipt of payment.
We ship via the U.S. Postal Service or UPS, depending upon the size and configuration of the order. We try to honor any preference you express. We will ship via expedited service if you request it and indicate in the comment field your willingness to pay the additional charges for it.
If you provide an email address when you order, we make the extra effort to ensure that you can track your packages.
For orders from outside the United States that are placed online, our system will not charge shipping. We will notify you of the shipping cost, which you can pay via Stripe.
If you wish to discuss your preferences for shipping or to find out the price before you order, please email us at [email protected]
MCT Packages or Multiple Books: You can always email us to discuss the shipping cost, but as a general rule, they are sent in U.S. Post Office International Priority Flat Rate boxes.
Cancellation of Orders
Orders may be cancelled before they are shipped for a full refund. To cancel an order, either call us at (845) 726-4444, or email us at [email protected] If the order has already been shipped, you will need to return the item to us. See our returns policy below.
Materials in pristine condition may be returned to us for exchange or refund within 60 days of purchase. Simply send them back with a letter stating what you want us to do. Return shipping is at the customer’s expense. We handle returns on a weekly basis. Note that there are no returns on downloaded eBooks. See our full Returns Policy.
Damaged or Defective Merchandise
If you have received defective material, we will replace it. If you have received books or other materials that were damaged in transit, we will replace them and ask that you save the packing and assist in the claims process.
We will not share or sell your name, postal address, email address, or any other information about you to anyone for any reason.
Shipping and Insurance
Within the United States, shipping and insurance are $8.00 on orders of $80 or less, and 10% on orders of more than $80.