You have 30 days to return items purchased from us. Please note that there are no returns on downloaded eBooks or video books.

We expect returned items to be unused and to reach us in saleable condition. That means they must be wrapped carefully and well-protected for return shipping. Usually this means a new shipping container; packing materials seldom protect books adequately for more than one shipment. Please understand that you are responsible for getting any returned books back to us in pristine condition.

With the return parcel, please include a copy of the paperwork you received from us, if you still have it, a note telling us what you want us to do (credit, exchange, or refund), and your email address and telephone number. Shipments via the post office should be sent to us at P.O. Box 399, Unionville, NY 10988; shipments via UPS or FedEx should be addressed to us at 41 First Ave, Unionville, NY 10988.

If you purchased a package:

If you purchased a package of physical books with free shipping and return all of it: We calculate the outgoing shipping at 10% of the cost of the order (minimum $8.00) and refund 90% of your original payment.

If you purchased a package that includes physical books with free shipping and return only part of it: We look at the cost of the books you kept plus the shipping on them, as well as any eBooks that have already been downloaded (if your package included digital files) or video books, and we deduct that from what you paid. We refund the remainder.

If your package contains an MCT implementation booklet: We deduct $15.00 from any refund you might receive if you keep the implementation booklet when returning other parts of the package.

If your purchase included an item that was discounted as a result of another item in your order: 

If you purchased an item that was discounted because it was offered as an add-on to another item you purchased, and you return the item that triggered the discounted add-on but not the add-on item itself, we will deduct the discounted amount of the add-on item from your refund.

Please note that there are no returns on downloaded eBooks or video books. Therefore, if your discounted item was an eBook or a video book, and you return the item that triggered the discounted eBook or video book, the amount that the eBook or video book was discounted will be deducted from your refund.

We try to do everything possible to help you make the right choices so that you do not have to return books. If you have questions about an item or the level at which to start in our curricula, please call the office (845-726-4444), and we’ll be happy to help you make an informed decision about what to order.

See our full terms and conditions on our Payments page.